These terms apply to all cleaning services booked with TidyWorks Cleaning Sdn. Bhd. (company no. 202401027395 (1568244-T)), whether arranged through bikeworks.pro, by phone, or in writing. Booking a service means you accept them.
1. Quotes and pricing
Quotes are fixed for the scope described at booking and remain valid for 30 days. If the property's size or condition differs materially from what was described — for instance, a post-renovation job presented as a routine clean — the crew lead will explain the difference and agree a revised price with you before starting. You may decline and cancel at no charge in that case.
2. Scheduling and access
Arrival windows are 30 minutes either side of the booked time; we will call if traffic or a prior job causes a longer delay. You may hand keys or access cards to the crew lead against a signed receipt. If the crew cannot enter the property within 30 minutes of arrival and cannot reach you, the visit counts as a late cancellation under clause 3.
3. Cancellations and rescheduling
You can reschedule or cancel free of charge up to 24 hours before the appointment. Cancellations within 24 hours, or aborted visits under clause 2, incur 50% of the quoted price to cover crew time already committed. We may cancel and fully refund any visit affected by events beyond our control, such as severe weather or building access restrictions.
4. Our guarantee
If any area covered by the agreed checklist is not cleaned to standard, tell us within 24 hours of the visit and we will re-clean it free of charge, normally within 2 working days. Remedies beyond a re-clean are covered by our Return & Refund Policy.
5. Damage and liability
Our crews are trained to handle property with care, and our work is covered by public liability insurance of RM1,000,000. Report any suspected damage within 48 hours with photos; we will investigate and, where we are responsible, repair or compensate at replacement value. We are not liable for pre-existing damage, wear consistent with age, or items of exceptional value (above RM2,000) that were not declared before the visit so they could be excluded or handled specially.
6. Your responsibilities
Please secure pets that may be distressed by visitors, declare fragile or high-value items, and make water and electricity available at the property. For safety reasons crews cannot move furniture above 25 kg alone, climb beyond our ladder equipment, or clean biohazardous materials.
7. Payment
Residential visits are payable on completion by bank transfer, e-wallet or card link. Commercial contracts are invoiced monthly with 14-day terms. Amounts unpaid 30 days after the due date may accrue interest at 1.5% per month.
8. General
These terms are governed by the laws of Malaysia, and any dispute falls under the jurisdiction of the courts of Kuala Lumpur. If a clause is found unenforceable, the remainder stays in force. We may update these terms; the version published on bikeworks.pro at the time of your booking applies to that booking. Contact: [email protected], +60 3-2148 7360.